Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you access or use our website, games, and related services (“Services”).

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using our Services.

1. Information We Collect

We collect the following types of personal and usage data:

a. Information You Provide Directly:

• Username, email address, and date of birth
• Payment and billing information (processed securely via third-party providers)
• Information provided when contacting our support team or participating in surveys, promotions, or events

b. Information Collected Automatically:

• Device type, operating system, browser type, and IP address
• Gameplay data such as time spent, progress, and achievements
• Log data including crash reports, diagnostic information, and bug reports

c. Information from Other Sources:

• Information from customer support interactions or social media (when you contact us)
• Publicly available information or data collected via third-party platforms you connect to our Services (with your permission)

2. How We Use Your Information

We use your data for the following purposes:

• To operate, maintain, and improve our Services
• To facilitate account creation, login, and user authentication
• To process payments and fulfill purchases
• To respond to inquiries, feedback, and support requests
• To personalize content and user experience
• To detect, prevent, and address fraud, abuse, or technical issues
• To comply with legal obligations and enforce our Terms of Service

We do not use your personal data for profiling or automated decision-making without your explicit consent.

3. Sharing Your Information

We do not sell your personal information. However, we may share your data with:

• Trusted third-party service providers, such as payment processors, analytics tools, or hosting providers, solely for the purposes described in this Policy
• Affiliates and subsidiaries, under strict confidentiality and data protection agreements
• Law enforcement or regulatory bodies, when required by law or to protect our legal rights
• Other players, only limited information such as your in-game username, avatar, or leaderboard rank (no sensitive personal data)

All third-party providers are contractually bound to safeguard your data and act only under our instructions.

4. Data Retention

We retain your personal information only as long as necessary for the purposes described in this Policy, including to comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data at any time by contacting us through the official email.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze usage and improve our Services

You can manage or disable cookies through your browser settings. Some features may not function properly without cookies.

6. Data Security

We implement industry-standard security measures to protect your personal data, including encryption, firewalls, and access controls. However, no system can guarantee complete security, so we encourage you to take steps to protect your own data.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access the data we hold about you
• Right to request correction or deletion
• Right to object to or restrict processing
• Right to data portability
• Right to withdraw consent (if applicable)
• Right to lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at: gamersupport@masterym-zone.com

8. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If we become aware of such collection, we will delete the data promptly.

If you are a parent or guardian and believe your child has provided personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If any material changes are made, we will notify users via our website or by email. We encourage you to review this page periodically.

Your continued use of the Services after any updates indicates your acceptance of the revised Policy.

Welcome to the customer service center of our gaming website. By accessing or using our customer support services, you agree to comply with these Customer Service Terms and Conditions. Please read them carefully before submitting any service request.

1. Eligibility

Customer support services are available to all registered users who comply with our Terms of Service and other applicable policies. By accessing our Support Services, you represent that you are eligible to do so under the laws of your jurisdiction.

2. Scope of Service

Our Support Services are designed to assist users with technical issues, account-related inquiries, and questions regarding our games and platform. We do not provide support for services outside of our ecosystem, including third-party platforms, external purchases, or unofficial content.

Users under the age of 13 are not permitted to use our services without verified consent from a parent or legal guardian, in accordance with applicable data protection laws such as the Children’s Online Privacy Protection Act (COPPA) and GDPR.

3. Support Channels

If you need help or have any questions, you're welcome to reach out via the contact email listed on our official website. Our team is here to provide timely and reliable support, making sure your concerns are taken care of efficiently and professionally.

4. User Responsibilities

When engaging with our support services, you agree to:

• Provide accurate, truthful, and complete information to facilitate resolution of your issue
• Communicate respectfully with our staff and avoid using abusive, threatening, or discriminatory language
• Refrain from submitting false claims, impersonating others, or engaging in spam or malicious behavior
• Cooperate with reasonable verification procedures when requested We reserve the right to limit, suspend, or deny support to users who violate these terms or abuse the service.

5. Limitations and Disclaimer

• Our support team cannot assist with issues unrelated to our platform, including third-party content, payment processors, or external software.
• We are not liable for delays, data loss, or damages resulting from service disruptions, technical failures, or circumstances beyond our reasonable control (e.g., force majeure).
• Any information provided by our support staff is for general guidance only and does not constitute a legally binding commitment, promise, or guarantee of outcome.

6. Data Protection

All personal data submitted through our Support Services will be handled in accordance with our Privacy Policy, and will be used exclusively for the purpose of resolving your inquiry, maintaining service quality, and ensuring platform security. We implement appropriate technical and organizational safeguards to protect your data.

7. Changes to Terms

We may revise these Terms from time to time. Any material changes will be communicated through our website or other appropriate channels. Continued use of the Support Services following the posting of changes constitutes your acceptance of the updated Terms.

Thanks for playing with us! We work hard to make sure you enjoy our games and services. That said, we understand that sometimes things don't go as planned. This Refund Policy explains when and how you can request a refund.

By making a purchase on our platform, you agree to the following terms.

1. How to Submit a Refund Request

If you experience issues with an in-game purchase, please review our refund guidelines to help protect your rights. You can submit a refund request through the official website or by using the in-game support system via the designated contact email. Be sure to include accurate account details, transaction history, and a clear explanation of the issue to help us process your request efficiently.

2. Who Is Eligible for a Refund

Refunds may be considered for in-game purchases of virtual items or currency that have not been used, consumed, or transferred, and are requested within seven (7) days of the original purchase date. Eligibility is assessed based on factors such as the type of item, its usage status, and the time elapsed since the transaction.

While refunds are generally not provided for used or partially used virtual products, we encourage you to submit a request if you believe your case merits special consideration. Each request will be reviewed individually, and we will do our best to provide a fair and reasonable outcome.

3. Timeframe for Refunds

Once your refund request is approved, please allow a few business days for the refund to be processed. Refunds involving international payment systems may take a bit longer, and we appreciate your patience throughout the process.

4. Limits and Fair Use Policy

Although there is no strict limit on how many refunds can be requested, we reserve the right to limit refund activity if misuse or abuse of the system is suspected. If you believe a refund decision was made in error, you can contact our support team to appeal the outcome. We will re-evaluate your request accordingly.

5. Preservation of Game Data

Requesting a refund will not erase your personal data, including playtime or achievements tied to your account. This information will remain intact and will not be deleted from the platform.

6. Get in Touch

If you need help or have questions about the refund process, you can reach out via the support features within the game or visit our official website for contact details.

We appreciate your support and hope you have a great time playing our game!